Data Deletion
1. Overview
This page explains how individuals and businesses can request deletion of personal information processed through AI Business OS.
AI Business OS is developed and operated by MAIVIZEN LTD.
Deletion requests may be handled differently depending on whether MAIVIZEN LTD processes the relevant information for its own purposes or on behalf of a business customer.
2. Contact for data deletion requests
To request deletion of personal information, contact:
Please use the subject line:
Data Deletion Request
Requests may also relate to information processed through a connected service, such as a Facebook Page or another supported communication service.
We will respond to a valid request and inform the requester of the outcome.
3. Information to include with a request
To help us identify and handle a request, please provide enough information to understand what information the request concerns.
Depending on the circumstances, this may include:
- your name;
- your email address;
- the business or organisation you interacted with;
- the relevant AI Business OS Workspace, if known;
- the connected service involved, such as Facebook;
- the Page, account or channel involved, if known;
- any other information reasonably necessary to locate the relevant records.
Please do not send passwords, access tokens or other sensitive credentials with a deletion request.
4. Verification of requests
MAIVIZEN LTD may need to take reasonable steps to verify the identity of the person making a request or to confirm that the request relates to the relevant information.
We may ask for additional information where necessary to prevent unauthorised deletion, fraud or misuse.
We will never ask for a password, access token or other credential in order to process a deletion request.
5. Information controlled by a business customer
AI Business OS is provided to businesses.
Where personal information is contained in a business customer's Workspace, that business normally determines the purposes for which the information is processed.
In those circumstances, MAIVIZEN LTD processes the information on behalf of that business.
If a deletion request relates to information controlled by a business customer, we may:
- direct the requester to the relevant business;
- notify the relevant business of the request; or
- assist the business in carrying out an appropriate deletion action.
The business may need to determine whether the information can or must be deleted under applicable law.
6. Information processed by MAIVIZEN LTD for its own purposes
Where MAIVIZEN LTD processes personal information for its own purposes, we will assess a valid deletion request in accordance with applicable data-protection law.
This may include information relating to:
- business account administration;
- communications with MAIVIZEN LTD;
- service administration;
- security;
- legal or compliance records.
Some information may need to be retained where there is a lawful reason to do so.
7. Facebook and Meta-connected information
A business may choose to connect a Facebook Page or another supported Meta service to AI Business OS through Meta's authorisation process.
Information received through an authorised Meta connection may include identifiers, conversation information, message content and related metadata.
If a deletion request concerns information received through a Meta-connected service, MAIVIZEN LTD will handle the request according to its role in relation to that information.
Where the information is controlled by the business that connected the Page or service, MAIVIZEN LTD may need to work with that business to complete the request.
8. Disconnecting a Facebook or other supported connection
A business may disconnect a supported third-party connection from AI Business OS.
Disconnecting a service stops AI Business OS from using that connection to retrieve new information, subject to any processing necessary to complete, secure or record activity already received.
Disconnecting a service does not necessarily delete information that was previously received and stored.
Deletion of previously stored information must be handled through the applicable deletion process.
9. What may be deleted
Depending on the request, applicable law and the role of MAIVIZEN LTD, deletion may apply to information such as:
- customer or contact records;
- conversation and message records;
- attachments;
- identifiers associated with connected services;
- account or Workspace-related personal information;
- other personal information that is no longer required for a lawful purpose.
The exact action taken will depend on the information involved and the circumstances of the request.
10. Information that may need to be retained
A deletion request does not always require immediate deletion of every related record.
Some information may need to be retained where reasonably necessary for purposes such as:
- compliance with a legal obligation;
- security;
- fraud prevention;
- investigation of misuse;
- establishment, exercise or defence of legal claims;
- dispute resolution;
- audit and record-keeping;
- protection of the rights of MAIVIZEN LTD, a business customer or another person.
Where information must be retained, access and use will be limited as appropriate to the reason for retention.
11. Backups and recovery systems
Information deleted from active systems may remain for a limited period in backups, logs or protected recovery systems until those copies are rotated, overwritten or expire in accordance with the applicable retention process.
Such copies are not intended to remain available for ordinary business use.
12. Third-party platforms
Deleting information from AI Business OS does not automatically delete information held independently by a third-party platform.
For example, Meta Platforms may retain information in its own systems according to its own terms, privacy policy and data-retention practices.
Requests concerning information independently controlled by a third-party provider should be directed to that provider.
13. Privacy rights
More information about how MAIVIZEN LTD handles personal information and the rights that may apply is available in our Privacy Policy:
14. Changes to this page
MAIVIZEN LTD may update these Data Deletion instructions from time to time to reflect changes to AI Business OS, our processing activities or applicable requirements.
The version published on this page is the current version.
When these instructions change, the updated version will be published on this page.
15. Contact
For data deletion or privacy-related questions, contact:
MAIVIZEN LTD
A13 82a James Carter Road
Bury St. Edmunds
Suffolk IP28 7DE
United Kingdom
Company number: 17313635
Email: contact@maivizen.com